Privacy Policy
Learn how we collect, use, and protect your personal information
Privacy Policy
Last Updated: 23 January 2026
Extreme Solutions (“we”, “us”, “our”) respects your privacy. This Privacy Policy describes how we collect, use, and store personal information when you use our Services.
1. Information We Collect
We may collect:
- Contact details: name and email address
- Order details: products purchased, delivery status, transaction IDs
- Support information: messages you send, and any files you choose to provide for troubleshooting
- Technical data: IP address, device/browser info, basic analytics (if enabled)
2. How We Collect Information
We collect information when you:
- Place an order
- Contact support
- Use our website (cookies/analytics may apply if enabled)
3. How We Use Information
We use personal information to:
- Process orders and deliver products via email
- Provide customer support
- Prevent fraud, chargebacks, and misuse
- Improve our products and site
- Comply with legal, tax, and security obligations
4. Payments
Payments are processed through third-party payment providers (such as Stripe). We do not store full card details. Payment providers handle your payment information under their own privacy policies.
5. Disclosure of Information
We may share information with:
- Payment processors and fraud-prevention services
- Website/hosting and email delivery providers
- Professional advisers (e.g., accountant/lawyer) if needed
- Authorities where required by law
We do not sell personal information.
6. Data Storage & Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. No system is perfectly secure, and you use the Services at your own risk.
7. Data Retention
We keep personal information only as long as necessary for:
- Order fulfilment and support
- Security/fraud prevention
- Legal/tax record-keeping
8. Cookies
If cookies are used, they may support site functionality and basic analytics. You can disable cookies in your browser, but some features may not work correctly.
9. Privacy Law Note (Australia)
In Australia, many small businesses are not covered by the Privacy Act due to the small business exemption, but some still are depending on circumstances. Regardless, we aim to handle customer information responsibly.
10. Your Requests
You can request access or correction of your personal information by contacting: [email protected]
11. Updates
We may update this Privacy Policy. Changes will be posted with a new “Last Updated” date.
Contact: [email protected]
