Refund Policy
Understand our refund process and terms for purchased products
1. No Change-of-Mind Refunds
We do not offer refunds for:
- Change of mind
- Accidental purchases
- Not wanting the product after delivery
- Purchasing the wrong product
- Not meeting system requirements (where requirements were stated)
- Third-party restrictions outside our control (e.g., a platform update) where the product was accurately described
2. When We May Provide a Remedy
We may provide a remedy such as:
- Replacement/re-delivery of the product
- Troubleshooting support
- Store credit (where appropriate)
- Refund (only where required or where we choose to approve it)
Situations may include:
- The product was not delivered (and we can’t resolve delivery)
- The file/link is corrupted or unusable and we can’t provide a working replacement
- The product is materially not as described
- A duplicate purchase occurred due to an error1
3. Account-Related Digital Goods (Owned + Fresh Accounts)
Due to the nature of account delivery and transfer, all account-related sales are generally final once delivery occurs (credentials/access details sent).
We do not offer refunds for:
- Change of mind
- Buyer error (e.g., security mistakes after delivery)
- Platform actions outside our control (locks, bans, suspensions, security checks, policy changes) after delivery
Exceptions / Remedy Review:
We may review a remedy (replacement, re-delivery, or refund where required) only where:
- You can show non-delivery (nothing was sent), or
- The item was materially not as described, or
- A verified billing error/duplicate charge occurred
Nothing in this policy removes your rights under Australian Consumer Law (e.g., if the product is faulty or not as described).
4. Refund Request Process
Email [email protected] within 7 days of purchase and include:
- Order number and purchase email
- Product name
- Reason for request
- Any screenshots/logs (if technical)
We may request reasonable steps to troubleshoot before approving any remedy.
5. Fraud & Abuse
We may refuse refund requests where we reasonably believe:
- The request is fraudulent
- The product has been accessed/used inconsistently with the refund reason
- There is evidence of chargeback abuse
